With global travel the modern walk in the park, language learning and cultural understanding are essential to provide service excellence. Dubai, 26 October 2015 – According to The International Air Transport Association (IATA) Airline Industry Forecast 2013-2017, airlines are expecting to see a 31% increase in passenger numbers, rising to 3.91 billion by 2017. With escalating growth in international air travel and passengers from different linguistic backgrounds, fluent English and proficiency in at least one other language is often required to reach even the interview stage of the recruitment process for ground crew and aviation staff. Furthermore, global connectivity and mobility has created a multicultural business environment, making managing workplace diversity a top priority at every level of an organization.In the aviation industry, multilingualism means business. Being able to converse in a passenger’s or customer’s native language connects them on a deeply psychological level with higher reassurance that their problems will be solved and their needs will be met. Eton Institute, an international language and professional development training provider, supports quality customer service through effective communication, a key skillset for the aviation industry.
For aviation professionals, languages and interpersonal skills are not just key to service excellence, they are paramount for safety, commented Sue Brett, VP Marketing & Business Development at Eton Institute. Although learning a language may seem like a daunting task, research shows that 80% of conversation is based on 20% of the language. We tackle that 20% to guarantee safety, retention and skill application on the job, she added. Therefore, even learning a specific set of vocabularies and phrases, in key tourism languages, is sufficient for effective international communication, significantly improving rapid response times, customer service and repeat business.
Furthermore, language skills are directly linked to intercultural skills creating a distinctive advantage in apprehending intricate cultural aspects that are typically not communicated through spoken words. Due to this, many top airlines have listed bilingualism or multilingualism as a key recruitment requirement as it ensures efficiency, safety and an aptitude to quickly adapt into a fast growing multicultural and dynamic business environment.For more information about Eton Institute’s Language and Cultural Training for Corporate Organizations and Free Language Proficiency Test, visit http://bit.ly/1GCrJiG.
About Eton Institute:
Eton Institute is globally recognized as a leader in learning and development solutions, offering Professional Development Training, courses in over 100 Languages, Teacher Training and Computer Training internationally throughout the Americas, East Asia, Europe, Middle East and South Asia. With a dedicated team of professionals developing highly customized programs, Eton Institute features the most sought after training methodologies and techniques, and is proud to be associated with top international thinkers to successfully provide organizational change for over 2,000 clients globally.It offers flexible timings and uniquely tailored courses to suit the learner’s needs. All training is facilitated by highly qualified and experienced instructors, teaching practical skills while maintaining competitive prices for individuals and businesses.Eton Institute is an Approved Center for the delivery of Cambridge Exams and City and Guilds business qualifications. Additionally all language courses offered by Eton Institute are EAQUALS-accredited and meet Common European Framework of Reference (CEFR) standards set by Council of Europe.For additional information please contact: Manon Hazell Marketing Manager Eton Institute Ph: +971 4 4386 809 firstname.lastname@example.org